Provides an example of how Compartamos Bank communicates the code of conduct to staff and clients.
Guidelines
Smart Campaign Compliance Criteria for Code of Conduct
Providers guidance on what a code needs to include and how it must be communicated and staff trained.
Case studies & Field examples
ASKI Sanctions Code of Conduct Violations
Provides an example of how ASKI addresses violations of its code of conduct in its disciplinary procedures.
Case studies & Field examples
Examples of Discriminatory Policies and Staff Behaviors
Provides examples of discriminatory behavior by staff toward clients.
Case studies & Field examples
Tujijenge Displays a Customer Service Charter
Example of Tujijenge's customer services charter which explains client rights and what they should expect from Tujijenge as well as providing contact information for complaints.
Case studies & Field examples
FINCOMUN Introduces a "Collection with Dignity" Policy
FINCOMMUN developed a "Collections with Dignity" policy. This case provides a description of their policy and the impact it has had on FINCOMMUN
Case studies & Field examples
SWADHAAR FINSERVE Code Includes Collections Procedures
Example of a collections policy used by SWADHAAR FINSERVE.
Case studies & Field examples
Sample Rescheduling Policy
Provides an example of a rescheduling policy that details how and under what conditions a client's loan may be rescheduled.
Case studies & Field examples
SKS (India) Protects Client Data
Example of a client data privacy policy from SKS.
Tools & Templates
Recursos para evaluar indicadores de precios responsables
La Dimensión 6 de los Estándares Universales evalúa la fijación de precios responsables a través de una combinación de indicadores cuantitativos. Hemos recopilado recursos útiles en una página web para ayudarle a realizar un cálculo exhaustivo y armonizado de estos ratios. ¡Las descripciones en la página están en inglés pero los recursos están disponibles en español!
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