Guía en línea
Guía de GDSA
Descubra nuestra Guía para la Gestión del Desempeño Social y Ambiental
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Recursos
Guide/Manual
Smart Operations
A practical guide that enables each department of a financial service provider to incorporate key client protection standards. From product design to complaint resolution, it proposes concrete actions that strengthen transparency, accountability, and fair treatment. Its application promotes an ethical culture, improves the client experience, and reinforces business sustainability. The tool is flexible and can be adapted to the reality of each organization. It is essential reading for institutions seeking to offer more human, responsible financial services focused on the real needs of their clients.
Guide/Manual
Guía de evaluación de los estándares SFD en español
Esta guía indica a los auditores cómo calificar cada uno de los indicadores y detalles de la herramienta de evaluación de las Normas SFN. Más concretamente, esta guía proporciona: (1) el razonamiento lógico del indicador o detalle; (2) los criterios que deben seguirse para determinar la calificación Sí / Parcialmente / No / No aplicable; y (3) las fuentes que deben consultarse para comprender el nivel de desempeño de la institución financiera.
Guide/Manual
Guide d'évaluation des normes SFN en français
Ce guide indique aux auditeurs comment noter chacun des indicateurs et des détails de l'outil d'évaluation des Normes SFN. Plus précisément, ce guide fournit : (1) le raisonnement logique de l'indicateur ou du détail ; (2) les critères à suivre pour déterminer le score Oui / Partiellement / Non / Non applicable ; et (3) les sources à consulter pour comprendre le niveau de performance de l'institution financière.
Case studies & Field examples
MCPI Case Study - OnePuhunan
The Microfinance Council of the Philippines (MCPI) shares the results and lessons learned from its technical support to OnePuhunan in the Philippines to assess their environmental performance and develop an environmental action plan and data management strategy to strengthen their environmental management.
Case studies & Field examples
MCPI Case Study - K-Coop
The Microfinance Council of the Philippines (MCPI) shares the results and lessons learned from its technical support to K-Coop in the Philippines to assess their environmental performance, and especially their environmental risks and vulnerabilities.
Case studies & Field examples
MCPI Case Study - ASHI
The Microfinance Council of the Philippines (MCPI) shares the results and lessons learned from its technical support to ASHI in the Philippines to assess their environmental performance and develop an environmental action plan.
Guidelines
Collection of Resources to Implement the Digital Financial Services Standards
This page gathers all the resources in English, Spanish and French, codeveloped by Cerise+SPTF and its partners to implement the Management Standards for the Responsible Provision of Digital Financial Services (DFS).
Publications
Grameen Foundation Playbook:
The Role of Financial Institutions in Responding to Domestic Financial Abuse.
Author: Bobbi Gray - Publication Date: 04/22/2025
Read The Playbook Brief Here
Publications
2025 Regulatory Map by Deloitte Luxembourg
Deloitte Luxembourg released every year its Deloitte Regulatory Poster, which provides a visual overview of the main European regulatory developments expected over the next three years. This document is always nicely done and has the advantage of having everything in one place with the timeline.
See the 2025 Regulatory Map
Tools & Templates
Client Protection Pathway Communication Materials
Public communication materials for all stakeholders to promote the Client Protection Standards and Pathway.
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