Recursos

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Guía en línea

Guía GDSA

La Guía para la Gestión del Desempeño Social y Ambiental está disponible en línea, en inglés:

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Guía GDSA en español

La Guía GDSA está disponible en español, en formato PDF descargable aquí:

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Recursos

502 resultados

Case studies & Field examples

Fonkoze Defines Target Clients

Case briefly describes Fonkoze's Staircase Out of Poverty approach and how it allows them to target and match client segments to the right products and services.

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Tools & Templates

MicroLoan Foundation Loan Officer Induction Training Manual 2019

Training manual developed and used by MicroLoan Foundation to on-board and training new loan officers. Includes training on values and mission of the organization as well as the functions of the loan officer job.

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Tools & Templates

MicroLoan Foundation Gender-Disaggregated Report on Employees by Position

An example of an HR reporting showing the gender breakdown employees in different positions.

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Guidelines

Grameen Foundation’s Recruitment and Selection Toolkit

Grameen Foundation’s Recruitment and Selection Toolkit

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Case studies & Field examples

VisionFund International Recruits Local Loan Officers Using Outreach Events

Description of VisionFund International's loan officer recruitment process using outreach events to attract and selection value-aligned loan officers.

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Guidelines

Guidance for Disaggregated Employee Satisfaction Survey and Result-Sharing

Criteria for aligning employee satisfaction and exit survey processes and practices with the USSEPM.

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Case studies & Field examples

VisionFund and ESAF Monitor Employee Satisfaction and Understand Reasons for Staff Exit

ESAF and VisionFund Cambodia employ employee satisfaction and employee exit surveys to understand employee experience and improve retention and performance.

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Case studies & Field examples

NRSP in Pakistan Responds to Employee Grievances

NRSP's grievance mechanism employs several good practices to  address employee concerns quickly and enhance employee satisfaction overall.

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Guidelines

Guidance for Grievance Mechanisms

Provides some key characteristics of USSEPM-aligned grievance mechanisms.

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Case studies & Field examples

FINCA Peru Grievance Mechanism

Example of how FINCA Peru handles employee grievances.

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