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Guidelines

Guidance for Grievance Mechanisms

Provides some key characteristics of USSEPM-aligned grievance mechanisms.

Case studies & Field examples

FINCA Peru Grievance Mechanism

Example of how FINCA Peru handles employee grievances.

Case studies & Field examples

Example of Employee Positions and Related SPM Duties

Examples of the roles and responsibilities of various positions commonly found in FSPs in supporting and managing social performance.

Case studies & Field examples

Elements of a Job Description

Explanation and definitions of the key components of a complete job description.

Guidelines

Guidance on Protection of Vulnerable Groups

Detailed guidance on protecting vulnerable groups such as children, migrants, etc.

Guidelines

Guidance for USSEPM-ALIGNED HR Policies

Provides more detailed guidance on how policies should be structured to meet the USSEPM.

Guidelines

Guidelines for USSEPM-ALIGNED Compensation and Benefits Policies

Provides more detailed guidance on acceptable compensation and benefits policies and practices.

Guidelines

Health and Safety Guidance for 5.A.3.3.1 and 5.A.3.3.2

Guidance on the types of safety equipment and processes that should be in place to satisfy 5.A.3.3.1 and 5.A.3.3.2.

Case studies & Field examples

Example Health and Safety Risks & Training Topics

Examples of health and safety risks that employees in office and field positions face and potential training topics to help mitigate them.

Guidelines

Paying a Living Wage

Definition and explanation of a living wage.