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La Guía para la Gestión del Desempeño Social y Ambiental

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Recursos

541 resultados

Case studies & Field examples

FINCOMUN Introduces a "Collection with Dignity" Policy

FINCOMMUN developed a "Collections with Dignity" policy. This case provides a description of their policy and the impact it has had on FINCOMMUN

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Case studies & Field examples

SWADHAAR FINSERVE Code Includes Collections Procedures

Example of a collections policy used by SWADHAAR FINSERVE.

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Case studies & Field examples

ASKI Sanctions Code of Conduct Violations

Provides an example of how ASKI addresses violations of its code of conduct in its disciplinary procedures.

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Case studies & Field examples

Tujijenge Displays a Customer Service Charter

Example of Tujijenge's customer services charter which explains client rights and what they should expect from Tujijenge as well as providing contact information for complaints.

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Case studies & Field examples

Gatsby Microfinance LTD. Provides Transparent Loan Information

Provides an example of how Compartamos Bank communicates the code of conduct to staff and clients.

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Tools & Templates

Key Facts Documents for Loan Clients

Example of a key facts document to accompany the full loan documents.

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Case studies & Field examples

Partner Microcredit Foundation Uses Internal Audit to Detect Risk Lending

Briefly describes Partner Microcredit's approach to detecting overindebtedness risk through its internal audit function.

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Guidelines

Smart Lending: Client Protection in the Group Loan Process--An Overview for Incorporating Client Protection Practices into

A tool for MFIs that want to incorporate good client protection practices into their group lending process. The tool is applicable to a wide range of credit methodologies, and can be adapted for use by MFIs employing village banking methodology, Grameen-style “group of groups” methodology, and other forms of group lending.

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Guidelines

Avoidance of Over-indebtedness: Guidelines for Financial and Non-financial Evaluation

A tool for financial service providers that want to incorporate good client protection practices into their evaluation processes for individual loan clients. Specifically, the tool provides guidelines for determining a loan applicant’s capacity and willingness to repay a loan. A careful evaluation process is critical to avoiding client overindebtedness, the situation in which a client cannot repay a loan without sacrificing his or her quality of life.

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Case studies & Field examples

Musoma Investigates and Addresses Causes of Over-Indebtedness

Explains the actions that Musoma took to reduce over-indebtedness when it noticed that many of its clients were selling or forfeiting assets to pay off loans.

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