Recursos - SPI Online

Guía en línea

Guía GDSA

La Guía para la Gestión del Desempeño Social y Ambiental está disponible en línea, en inglés:

Guía GDSA en línea

Guía GDSA en español

La Guía GDSA está disponible en español, en formato PDF descargable aquí:

Descarguar la Guía en español

Recursos

494 resultados

Case studies & Field examples

Code of Conduct for Collections and Collections Practices for Group Loans (Swadhaar FinServe, India)

Detailed policy regarding how employees and third parties are to approach collections under different circumstances. Includes guidance for group loans.

Descargar (544.1 KiB)

Training sessions & Material

Sample slides for training staff on Code of Conduct

Template and sample slides for a staff training on a code of conduct.

Descargar (469.1 KiB)

Guidelines

Responsible Treatment of Clients: Practicing Non-discrimination

Provides a rationale for non-discrimination, examples of different forms of discrimination and recommendations for addressing and preventing discrimination.

Descargar (315.3 KiB)

Training sessions & Material

Illustrations and Activities for Training Loan Officers on Customers' Rights and Responsibilities (Sahayata Micro Finance, India)

Illustrated training materials developed by Sahayata Micro Finance (India) to train loan officers on how to demonstrate respect for customer rights.

Descargar (264.1 KiB)

Guidelines

How to Develop an Institutional Code of Ethics

Provides step by step guidance creating a code of ethics.

Descargar (467.8 KiB)

Case studies & Field examples

Chamroeun Covid-19 Impact Staff Survey Questionnaire 2021

Report produced from a Chamroeum 2021 survey to understand the impact of COVID-19 on its staff.

Descargar (400.4 KiB)

Tools & Templates

Chamroeun Staff Covid-19 Impact Survey Report 2021

Survey used by Chamroeun to under the impact COVID-19 was having on its staff.

Descargar (630.0 KiB)

Guidelines

EU Taxonomy

The EU Taxonomy establishes the technical screening criteria for determining the conditions under which an economic activity qualifies as contributing substantially to climate change mitigation or climate change adaptation and for determining whether that economic activity causes no significant harm to any of the other environmental objectives.

Descargar (1.6 MiB)

Guidelines

Green Inclusive Finance: A Framework for Understanding How Financial Services Can Help Low-Income and Vulnerable People Respond to Climate Change

This publication identifies the different financial products and services that can help mitigate adverse impacts on the environment, strengthen resilience against climate-related shocks, and support adaptation to climate change and transition to new livelihoods. It reviews their effectiveness in reaching these objectives, using key results from different impact studies.

Descargar (905.8 KiB)

Case studies & Field examples

Example Complaint Trends and Operational or Product Improvements to Adress Complaints

Provides examples of common complaints and possible product or service improvements to address them.

Descargar (64.7 KiB)