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Guía en línea

Guía GDSA

La Guía para la Gestión del Desempeño Social y Ambiental está disponible en línea, en inglés:

Guía GDSA en línea

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La Guía GDSA está disponible en español, en formato PDF descargable aquí:

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Recursos

502 resultados

Case studies & Field examples

Environmental and Social Management (ESM) Procedure

This document is a good example of procedures defined by a FSP to identify and manage the adverse environmental impacts of the activities financed (client-level adverse impacts). The document specifies key objectives, responsibilities and steps, from screening against the exclusion list, to E&S risk categorization, decision-making, and monitoring.

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Case studies & Field examples

Enda Tamweel Tunisie : Gestion de performance environnementale en pratique #3

Cet article illustre de quelle manière Enda Tamweel, en Tunisie, met en œuvre sa gestion de la Performance Environnementale, avec un focus particulier sur l'offre de produits financiers verts pour la gestion des déchets et les énergies renouvelables.

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Case studies & Field examples

Enda Tamweel Tunisia: Environmental Performance Management in Practice #3

This article illustrates how Enda Tamweel, in Tunisia, implements Environmental Performance Management in practice, with a particular focus on offering green financial products for waste management and renewable energy.

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Case studies & Field examples

Enda Tamweel Túnez: Gestión del desempeño ambiental en práctica #3

Este articulo muestra como Enda Tamweel, en Tunez, implementa la Gestión del Desempeño Ambiental en práctica, con un enfoque particular en la provision de productos financieros verdes para el manejo de desechos y las energias renovables.

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Case studies & Field examples

DID Reference Framework - Environment

This document looks at the types of risks incurred by financial institutions that ignore environmental concerns, and offers social and environmental management mechanisms to address these risks, based on the experience of DID.

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Tools & Templates

Creditaccess Grameen Environmental, Social & Governance Policy

This document shared by CreditAccess Grameen (India) provides a good example of what can be defined as an environmental policy (in addition to social and governance). It focused in particular on environmental and social risk management, waste management, energy management, procurement practices, and ESG disclosure and reporting.

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Case studies & Field examples

CreditAccess Grameen Code of Conduct for Directors and Managers

This policy specifically addresses the conduct expected of directors and managers including not accepting gifts or bribes, kickbacks, confidentiality, harrassment and nondiscrimination among other things.

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Case studies & Field examples

CRECER (Bolivia) Addresses Quality in Response to Lack of Impact

Describes how CRECER took a negative client outcome finding and responded by increasing quality.

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Guidelines

Collecting and Using Client Exit Data

This tool discusses how financial institutions (FIs) can design exit survey tools, collect exit data, and use them for designing and improving products and services. It explains a five-step process for developing, introducing, and using an exit survey. FIs with existing exit surveys can use the tool to rethink and strengthen their current tool. Those without an existing tool can use it to understand their options and design a tool.

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Case studies & Field examples

Code of Consumer Protection: Kashf Foundation

Example of a code of conduct addressing how staff behaviors should reflect organizational values and commitments.

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