Recursos - SPI Online

Guía en línea

Guía GDSA

La Guía para la Gestión del Desempeño Social y Ambiental está disponible en línea, en inglés:

Guía GDSA en línea

Guía GDSA en español

La Guía GDSA está disponible en español, en formato PDF descargable aquí:

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Recursos

527 resultados

Tools & Templates

Satya Microcapital Social Performance Management Policy

Social strategy and SPM policy in which Satya Microcapital sets out its social goals and plans to achieve them.

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Guidelines

SPI Audit - Advice for ensuring quality results

Consult this document to understand how to ensure an objective and useful analysis.

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Guidelines

Focus Groups Guidelines

Guidance on using focus groups to gather feedback from staff and/or clients.

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Guide/Manual

Auditoría SPI - Glosario

Definiciones de uso común.

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Publications

The Business Case for Customer Centricity

This Brief helps to guide financial services providers (FSPs) in making informed decisions around customer centricity that are grounded in an understanding of the costs and benefits for the organization and what it means for customers.

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Publications

Understanding and Measuring Women's Economic Empowerment

This document addresses key questions essential to design meaningful strategies that will lead to women’s economic empowerment. It presents: 1. A definition of women’s economic empowerment; 2. A measurement framework that can guide the design, implementation and evaluation of programs to economically empower women; and 3. A set of illustrative indicators that can serve as concrete examples for developing meaningful metrics for success. The concepts presented are meant to help practitioners, researchers and donors design effective, measurable interventions to advance women economically. In developing these concepts, ICRW has drawn both on the available literature and on ICRW’s direct experience in evaluating women’s economic empowerment programs. This document is intended as a conceptual guide, rather than an operational tool kit. Economic empowerment is a complex process, and the general framework presented here will have to be adapted to meet the needs of specific projects.

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Case studies & Field examples

Voluntary Savings Product Design on Clients Needs

Example of the research and analysis that should be done to design a voluntary savings product that responds to client needs.

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Vidéo

Consumer Pricing Education Animation - Auntie Need a Loan

This short video by MicroFinance Transparency aims to help Inclusive Finance stakeholders to convey important pricing transparency and consumer protection messages.

Case studies & Field examples Vidéo

Nordic Microfinance Initiative's Board Participation in Svasti

Nordic Microfinance Initiative's (NMI) board representative to Svasti explains NMI's approach to agreeing to and monitoring social goals and strategy. Example of active board engagement in social performance management and social strategy.

Vidéo

Yannick Milev of Chamroeun interview on governance and risk

Yannick Milev of Chamroeun in Cambodia provides his perspective managing social performance alongside financial risk, tradeoffs and complementarity, and managing investor expectations.